Context variables are data that provide information about the conversation before it starts, such as the channel, the customer profile, and the custom settings. You can use context variables to create ...

Some Dynamics 365 Field Service implementations include functionality and complex business logic that exceed the out-of-the-box processes. These complexities can sometimes exceed platform options like ...

An author writing on the Ellipse Solutions blog noted that the org chart is a very useful feature in D365 Sales (CE) Online that helps stay on top of your accounts. The author stated that the org ...

I have spent more than a decade working on the many iterations of Microsoft Dynamics 365 and seen it change over the years, but in that time the one thing that has stayed consistent is the need for ...

This repository documents my Microsoft Dynamics 365 CRM learning journey through hands-on implementations, technical concepts, assignments, and practice projects. Each topic is organized with detailed ...